With this in mind, below are some key reasons why using VoIP technology could make a lot of sense to you and your business, and why you might want to make the move sooner rather than later.
Many of the major IT vendors such as Microsoft, 3CX, Google etc. have been working diligently to bring VoIP technology within their product offerings, creating unified communication solutions that can increase the efficiency of businesses like yours.
A great example of this is the Office 365 Enterprise E5 Plan and Skype for Business. This bundles all methods of communication such as voice, video, web conferencing, instant messaging and emails into a single solution. This unified approach makes it possible for businesses of all shapes and sizes to realise substantial efficiency gains and significant cost savings.
VoIP also allows for more flexible working practices to be adopted. An incoming call can simultaneously ring and be answered on a variety of devices including your mobile phone, laptop, tablet or desk phone etc. This means staff can be working from anywhere at anytime and still take that all important customer call, or even redirect it to a colleague with a push of a button. Your customer just rings the usual number and has no idea that the call is being answered on a laptop whilst working from home or sat in McDonalds (or other similar fast food or coffee chain). This makes your business more productive and accessible, no matter where your staff choose to work from. The list of benefits goes on.
There are many ways in which VoIP technology offers cost savings to your business:
1. Lower cost per phone call
Making long distance or international phone calls using traditional landlines or mobile phones can be very expensive. Charges are incurred at a per-minute rate and can start adding up very quickly. With VoIP call charges are up to 70% lower, or in some cases even free. If you have multiple office locations or regularly make international calls then VoIP could save you literally thousands of pounds a year.
2. Operational costs
You can use a single connection for data and voice communications, as long as it offers the bandwidth and service levels appropriate for your business needs. This means you can get rid of multiple ISDN/PSTN lines and the associated rental charges, which usually add up to a significant monthly fixed cost.
As most VoIP solutions offer audio or video conferencing capabilities, you have the potential to reduce or eliminate travel costs. Video conferencing can be highly interactive and in many cases just as productive as face-to-face meetings.
3. Infrastructure costs
With VoIP technology your infrastructure costs are greatly reduced. No longer do you need a PBX system nailed to the office wall in reception. Instead the phone system can run on a computer or in the cloud, meaning you have less hardware to worry about and maintain.
Although many of us are wedded to our traditional phone handset, technically this is no longer required. Calls can be made and received on your PC, laptop or smartphone and there are time savings, as well as cost savings, associated by doing this.
The benefits from implementing VoIP technology can’t be overstated. Every business strives for lower costs and more revenue. VoIP solutions offer many ways to cut costs and bring efficiency by unifying all modes of communication onto a single platform. Efficiency and lower costs are always synonymous with higher profits. Give us a call on 0121 784 0077 to discuss how easily VoIP can be implemented within your business, so you can start making more money straight away.