Award winning customer service and proactive IT support ensures T&J Installations have a reliable and scalable IT system
“Our clients rely on us to maintain and service their beer and drinks dispensing equipment just as we rely on Microtrading to look after our IT systems. The customer service and support we receive from them is outstanding. They respond to our queries quickly and decisively and are proactive in managing us. I have worked with many in-house and external IT teams in the past but none have been equal to the excellent service we receive from Microtrading”
Ian D Jones, Head of Finance
T&J Installations specialise in providing installation and maintenance of drinks dispensing, cellar cooling and refrigeration equipment to household names within the brewing and drinks industry. A family business established in 1984, T&J have now grown to a 100 plus strong workforce who work all over the UK.
Providing such a high level of customer care and service is no mean feat and requires T&J to have an IT partner that supports their business operation 7 days a week, 365 days a year – in Microtrading they have just that!
Microtrading has been supporting T&J since 2005, during which time the business has been through some major changes. With no dedicated internal IT staff T&J rely completely on Microtrading to look after all their equipment and users, ensuring the daily operation runs smoothly. Using cutting edge technology support is provided to T&J through a number of channels including helpdesk, remote control and on-site visits.
- Proactive IT support for an affordable monthly fee
- 24/7 System monitoring and management
- Award winning helpdesk, remote and on-site IT support
Microtrading’s award winning range of IT support services, ensures T&J’s computer systems run as they need them to. Using a combination of on premise and cloud based technologies, T&J have a flexible and scalable system that can quickly adapt to their business needs.
For further details on our Managed IT Services support call us on 0121 784 0077.Download full case study