Services at a glance:
- 24/7 system monitoring and award-winning IT support
- Highly skilled and trained Microsoft Certified Technicians
- Helpdesk, remote and onsite support
- Dedicated account manager
Diamond Box Ltd
As a major UK packaging manufacturer, this client relies on a sophisticated IT infrastructure to ensure the smooth running of its logistics. We enable Diamond Box to make the full use of its significant investments in IT, by providing comprehensive and proactive IT support.
Established in 2007, Diamond Box is one of the fastest growing British packaging manufacturers turning over in excess of £22 million a year from its modern 100,000 sq ft plant in West Bromwich. Having scooped a number of prestigious national awards Diamond Box are a company on the up!
Diamond Box has made significant investments in modern equipment, infrastructure and staffing to help achieve this growth – with the IT systems playing a vital role in the business’s success.
“Microtrading support our IT systems and provide us with an excellent service. Their team is always on hand to help and resolve issues quickly and with expert knowledge. Many times they have gone over and above the call of duty to ensure our business runs as it needs to. Our business relies wholly on its IT systems and without the help and support of Microtrading we would not be as successful as we are. I highly recommend Microtrading’s services”
Jeremy McCormick, Finance Director
Microtrading supports the mission-critical hardware and software for Diamond Box including the servers, email and internet communications, backup systems and main desktop applications. Our highly skilled and trained technical team provide support through a number of channels including telephone helpdesk, remote control and on-site visits using advanced, pro-active system monitoring tools.
With a customer-centric approach, we understand the importance of providing outstanding levels of customer service and support, focused on keeping the IT systems running. This total commitment to customer care and satisfaction means that Diamond Box’s computer system is in safe hands at all times