Useful guide: Outsourcing your IT

Small-to-medium sized businesses (SMBs) generally don’t have the internal resources to fully support all IT infrastructure needs.

Even if your business has one or several in-house IT technicians, they’re often so bogged down by routine daily tasks that their talent is wasted. The very core of your business IT infrastructure is jeopardised if they’re overworked and vulnerable to error. This employee isn’t adding nearly as much value to your business as they should be. It’s not a good place for them or you.

According to the research group Gartner, over 65% of IT budgets go towards tasks that do nothing more than keep the lights on. This means SMBs investing in technology aren’t necessarily improving operations and efficiency or enhancing security. They’re just keeping the wheels turning. The concept of “managed services” has evolved through the last decade. Today, managed service providers (MSPs) are being used by small businesses to cost-effectively manage, service and support their IT processes. MSPs are often called in as an alternative to employing additional in-house staff. Unfortunately, this also means MSPs are typically seen as a threat to the job security of any IT employee that fears they’re about to be replaced by “outsourced” help.

In this guide we will explain how a hybrid approach, utilising managed services, cloud services, and internal IT resources can truly be the best of both worlds. They simultaneously help SMBs achieve a greater return-on-investment (ROI) on their IT costs while allowing in-house IT resources to be channelled into more valuable strategic and development roles.

Back to case studies