Many businesses neglect to properly research and evaluate their IT infrastructure and, as a result, they don’t use their IT support services budget effectively or efficiently. Below are some of the IT pitfalls that companies can fall foul of as their business grows. Do any of these apply to you?
Failing to prioritise IT and IT support services
Many small and medium-sized businesses do not prioritise their IT. Instead, their focus tends to be on marketing, sales and finance. Of course, these are essential to business success, but IT is equally vital. IT connects all departments within a business, enabling teams to work more effectively with one another. It helps businesses to keep up-to-date with changes in fast-acting global markets.
Many smaller businesses don’t even budget for their IT or IT support services spend from year-to-year, taking a reactive approach to keeping things running, rather than a proactive one that also seeks to make improvements. Lack of budgeting for your IT investments could decrease efficiency in certain areas and hinder growth.
Misjudged IT investments
Whilst prioritising IT is important, some businesses are simply spending large amounts of money on the latest and greatest technology, without properly evaluating whether it is appropriate for their needs. The issue with this is that the latest gadgets and apps may not be the best for your company. They may not even be truly market-ready, meaning that your business will serve as a ‘guinea pig’, experiencing all the costly teething problems before they are resolved.
Companies need to make sure that they are only investing in tried and trusted IT products and IT support services that will increase efficiency and productivity. It’s important to focus on ROI – the latest mod cons and IT hardware may look good, but some can represent a significant loss for your business. Too many companies look to spend large amounts of money on devices whilst overlooking the infrastructure that connects them.
Excluding staff on important IT matters
When introducing new IT solutions and policies, it is your team that will experience the greatest impact. To ensure that IT investments are worthwhile, your team needs to be ‘on board’.
The introduction of a new CRM system or database, for example, would require all relevant staff to be appropriately briefed and trained to ensure continuity and make sure that staff are both satisfied with, and understand the reason for the changes to working practices. Without this, the transition is likely to be problematic and compromises the investment’s ability to benefit your business in the long-term.
Lacking the knowledge to make full use of investments
New technology is exciting, but not utilising its full potential is, unfortunately, commonplace. Staff, therefore, need to be adequately trained on how to put the technology to its most effective use.
Without the knowledge, it can be unnecessarily challenging to identify the IT solutions that are best suited to a company’s requirements. Deciding on how to best use your IT budget can be onerous and handling this in-house can entail avoidable costs in both your time and money. Furthermore, without the relevant IT knowledge and skill set, there’s no guarantee that the solution you have chosen, even after thorough research, is truly right for you.
How can Microtrading help?
As an IT MSP (Managed Services Provider), we have the experience and expertise needed to guide you through any IT challenges you may face. We can assess your current IT infrastructure and IT support services requirements, as well as long-term aspirations, and advise on an informed course of action.
We only recommend and install products that we have tried and tested – saving you time and hassle. Lastly, and most importantly, we can maintain your IT infrastructure with our Managed IT Services, providing proactive management that ensures minimum downtime and maximum return on your IT investments.