Hey Adrian, what are your responsibilities at Microtrading?
There are two main strands to my work; firstly, introducing and evaluating new products and services for Microtrading and, secondly, I take on a Support Engineering role.
On the engineering side of things, I’m responsible for a lot of the hands-on work with installing and repairing IT infrastructure. Large backup and restore jobs, for example, are usually carried out by myself.
This mix of responsibility is quite funny really because, technically, I’m accountable to Keith, our Service Delivery Manager, but Keith is also answerable to me as Director – but we make it work!
What drives you in your role?
Honestly, I like making our customers happy. I really enjoy being on-site, as it gives me a chance to meet our customers face-to-face, and working on machines and servers is one of my favourite parts of IT.
It’s nice to be friendly with our client base – it’s just a shame that when they need to see me, it means something has gone wrong!
When I’m on-site, my approach is to work through an issue whilst keeping the client informed, almost working through it together. This means that when I leave, they know what the issues were and how they were fixed. I don’t think it’s right to keep the knowledge for myself and just solve it – that’s a bit of a lose-lose situation in the long run.
What experience do you bring to the role?
.My first IT experience was as a teenager in 1977, but I joined Microtrading in 1982 when it had been trading for about a year. It’s fair to say, the bulk of my IT knowledge and experience has developed within Microtrading over the years I’ve been here.
During this time, I’ve accumulated many product-specific qualifications that have broadened my knowledge base, including server virtualisation, telephony, and backup and restore. What this all means is that I can deliver the quality and depth of service our clients need and deserve.
That being said, a lot of the principles of fault finding I learned at the very beginning of my career still apply, in one way or another. Systems are just made to be a lot prettier now.
What do you do in your spare time?
Some years ago, I developed a real passion for flying model aircraft and was part of the Sutton Park Model Aero Club.
Nowadays, I’m a major audiophile (a person who is enthusiastic about high-fidelity sound reproduction). I like video and audio recording and restoration, including resurrecting old vinyl records. I’m very fond of Steeleye Span and Fairport Convention, but I listen to a very wide range of music – I just can’t stand American Country! As part of my audio work, I’ve also carried out sound engineering for amateur stage productions.
Some words from Andrew Penlington
“Adrian has been with us almost since the very beginning, and even before I joined Microtrading. He’s part of the furniture! His ability to resolve IT issues quickly and effectively and his immense wealth of knowledge about all things IT are considerable assets to the business. And then there’s his personal approach – many of our clients are quite fond of Adrian, and we’re aware that some client staff members look forward to him visiting, even when there’s a server issue!”