Hey Nathan, what are your responsibilities at Microtrading?

I’m responsible for first- and second-line support – this involves handling emails and phone calls that come into us through our help desk. My depth of experience in hardware, cyber security and disaster recovery, means I tend to focus on resolving those types of issues for our clients.

I’m required to go on-site at client premises, to fix machines when necessary and carry out installation work.

What drives you in your role?

I genuinely love to fix things and to help people. I get a great sense of achievement from resolving an issue for a client – especially when it ensures they can complete time-sensitive work.

Microtrading is a very rewarding and enriching place to work – it’s a great team, we all get on very well and we’re always sharing knowledge.

What experience do you bring to the role?

I joined Microtrading about two years ago and, before that, my IT experience mainly revolved around setting up and configuring systems. I specialise in hardware and operating systems, and am well-versed in testing and diagnosing, and resolving issues.

At Microtrading, I’ve accrued a wealth of additional knowledge – both from the team and through helping our clients. I’ve also undergone training – for example, I have a qualification in Cybersecurity Fundamentals for Engineers, strengthening my ability to protect our clients’ IT infrastructure.

What do you do in your spare time?

I’m a massive music fan and have quite a broad taste – from jazz to rock, and hip hop to opera. I look for music that’s well written, and it can just about be of any genre. I’m just as happy listening to J Cole as I am listening to Damien Rice.

I’m also a very keen walker and go on regular hikes on hills and mountain trails with friends. A group of us are actually just about to tackle Snowdon, which should be great fun!

Some words from Andrew Penlington

Andrew Penlington, Director of Microtrading, said: “Nathan’s a really great guy and a credit to the team. Providing the vital amenity of a help desk to our clients is a cornerstone of our business. It keeps our clients’ IT running – preventing sustained downtime and loss of service.”

If you’re looking for IT support in Birmingham or advice on IT services, contact us on 0121 784 0077 or click here to see how Microtrading can help.