The diocesan office in central Birmingham is the strategic, governance and support hub of the Church of England Birmingham, under the leadership of the Bishop of Birmingham. The office helps to resource and support the 182 places of Anglican worship and 51 Church of England schools within the Birmingham diocese.
The diocesan offices had been served by its incumbent IT supplier for many years. However, the sole trader who provided IT support made the decision to retire. This meant the diocesan offices needed to find a replacement provider within a three-month notice period.
Andrew Halstead, Diocesan Secretary, said: “We realised that we needed to formalise our support requirements, in order to take on a new provider. We created a request for proposals and tendered it to eight potential IT support providers, including Microtrading.”
The Church of England Birmingham network consists of approximately 100 machines across four locations, including the Cathedral and the Bishop’s Croft. The offices’ IT infrastructure was already fully cloud-based, with all machines running Microsoft Office 365 and DropBox.
The tender set out the organisation’s strategic objectives and their corporate structure, as well as the existing hardware, software, network and telephony set up. The requirements included improved Wi-Fi, comprehensive inventory and audit of existing systems, robust disaster recovery and an effective cybersecurity provision to protect its users, systems and data.
Crucially, having had a very positive experience with its existing provider, the Church of England Birmingham was in search of a new IT support company that would form good relationships with all its users.
Response to tender
The original eight tenders were shortlisted to four, who were each invited to present their proposals for detailed scrutiny. As a result, Microtrading was selected to be the new IT support provider. One of the principle reasons given for the decision was the tailored, in-depth response of our proposals, but also for Microtrading’s:
- Personal approach and proximity to Birmingham city centre
- Cost-effective offering
- Partnership with Zen Internet, the existing internet provider
- Ticketing system for support queries with online management reporting
- Comprehensive anti-virus and security provisions
- Telephony expertise
Andrew McLellan, Senior Business Advisor, said: “We’re delighted to be supporting The Church of England Birmingham. Microtrading will build on and optimise the excellent infrastructure already in place.”
“We’ll be supporting the organisation’s machines, cloud-hosted network and telephony – ensuring they can stay well connected to each other and with the many stakeholders it brings together.”
On the service received so far, Andrew Halstead said: “Microtrading has undertaken and completed the substantial task of on-boarding our users. The fast, responsive help desk Microtrading provides has ensured issues are handled promptly and effectively.”
“The ticketing system and web portal to track alerts have also been very helpful for us. They enable us to stay informed of all works underway and areas that require attention within our network.”
How can Microtrading help?
If you are not satisfied with the performance of your IT infrastructure or the quality of your IT support, or if you are simply curious as to how your IT stacks up, get in touch. We can review the current position of your IT infrastructure and IT support, and identify the areas for improvement.